Return and Refund Policy for Valueam Online Shopping Site
Effective Date: 06/08/2025
At Valuedam, we are committed to ensuring a satisfactory shopping experience for both buyers and sellers on our platform. Please read our return and refund policy carefully before making any purchase.
1. General Return Policy
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Buyers may request a return if the product received is:
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Defective or damaged
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Significantly different from the description
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Incorrect item delivered
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Return requests must be made within 7 days of receiving the product.
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To be eligible for a return, the item must be:
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Unused and in the same condition as received
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In the original packaging (where applicable)
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2. How to Request a Return
To initiate a return:
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Contact us via email at support@valuedam.com.ng or through our support page.
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Include the order number, clear photos of the item, and the reason for return.
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Wait for confirmation and return instructions from our team.
Returns made without prior approval may not be accepted.
3. Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–10 business days, using your original method of payment.
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Shipping fees are non-refundable unless the return is due to seller error or a defective product.
4. Non-Returnable Items
Certain items may not be eligible for return or refund:
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Perishable goods
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Personal care items
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Digital downloads or services
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Items marked “No Return” on the listing
5. Seller-Specific Policies
Valuedam is a multi-vendor platform. Each seller may have additional or specific return policies. We encourage users to check the return terms listed on each product or store profile before purchasing.
6. Return Shipping
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If the return is due to seller error (wrong or damaged item), the seller will cover the return shipping cost.
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If the buyer changes their mind or ordered the wrong item, the buyer is responsible for return shipping.
7. Dispute Resolution
If a dispute arises between a buyer and a seller, ValueDam may intervene to help resolve the issue. Our decision will be based on evidence and fairness to both parties.
8. Contact Us
For questions or support regarding returns and refunds, please contact:
📧 Email:support@valuedam.com.ng
📞 Phone: +2349069914327
🌐 Website: https://www.valuedam.com.ng